Restoring hope so that every child has a chance at childhood

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❯

What We Do

The In-N-Out Burger Foundation’s purpose is to assist children who have been victims of child abuse, and to prevent others from suffering a similar fate.

Over 700,000

cases of child abuse occur each year in America

Every 10 Seconds

a child abuse report is placed

1 in 30 Children

experience homelessness annually

Since 1984, IN-N-OUT BURGER has underwritten all of the administrative costs of the Foundation

100% OF MONEY RAISED IS

GIVEN BACK TO OUR COMMUNITIES

2019

389 agencies
64 counties
6 states

$3M

2018

374 agencies
58 counties
6 states

$2.77M

2017

371 agencies
57 counties
6 states

$2.53M

2016

353 agencies
56 counties
6 states

$2.28M

2015

329 agencies
53 counties
6 states

$2.12M

About The Foundation

Esther Snyder and her son Rich established the In-N-Out Burger Foundation to give children hope. Inspired by Esther’s belief that every child deserves a chance and a future, and driven by the family’s own encounter with child abuse, the Foundation supports programs of prevention and assistance to make that future a reality.

The Foundation supports organizations that provide:

Foster Care & Adoption Services

Intervention & Enrichment

Domestic Violence & Homelessness Assistance

The In-N-Out Burger Foundation’s purpose is to assist children who have been victims of child abuse, and to prevent others from suffering a similar fate. The Foundation supports organizations that provide residential treatment, emergency shelter, foster care, and early intervention for children in need.

The Foundation is a registered 501(c)(3) nonprofit organization that is supported primarily through donor contributions and internal fundraising activities sponsored by In-N-Out Burger. In addition, In-N-Out Burger pays all costs associated with The Foundation, so that every penny raised goes directly to help abused and neglected children!

Organization Spotlight

Women of Substance & Men of Honor (WOSMOH) is dedicated to providing support to young people ages 12-24 that have been in the Foster Care System and/or Juvenile Justice Detention Centers. They do this by providing consistent and recurring structured learning environments through leadership classes, high school completion and college pathways classes, as well as one on one mentoring in the Ventura Youth Correctional Facility, Juvenile Halls, Probation Camps, and Foster Care Group Homes.

WOSMOH has been supported by the Foundation beginning in 2018

The Foundation is supported primarily through donor contributions

Every penny raised goes to children in need

Donate Now

What is child abuse?

Child abuse is when a parent or caregiver, whether through action or failing to act, causes injury, death, emotional harm or risk of serious harm to a child. There are many forms of child maltreatment, including neglect, physical abuse, sexual abuse, exploitation and emotional abuse.

With your help, we can help prevent the unconscionable act of child abuse, and change the startling facts that go with it. Together, let’s help give a voice, and a chance, to abused children everywhere.

Every Year We Award Grants

To non-profit organizations that most closely match our purpose

For application guidelines and next steps Click Here

Contact the Foundation

California Resident Privacy Tools:
Do Not Sell My Personal Information
Privacy Contacts

The In-N-Out Burger Foundation’s purpose is to assist children who have been victims of child abuse, and to prevent others from suffering a similar fate. Each year we award grants ranging from $2,000 - $20,000 to agencies that most closely align with our purpose.

The In-N-Out Burger Foundation is happy to consider the following types of grants:

Program: Designed to support the development, expansion, or enhancement of programs within an existing organization.
General Operating Support: Unrestricted funding is available to support an organization’s core programming. Applicants must present a strong, realistic case on the priority importance of funding general operating costs and how the funds will help sustain the organization’s mission and provide benefit to the children in their care.
We have decided that for 2020 we will be changing our capital grant application process to better focus funding on crucial operations and programs. While there will still be an opportunity to apply for a capital grant, it will be on a more limited basis, and you will need to set up an appointment to discuss the project or purchase with our Foundation team before you are given access to the application.

After that conversation, a decision will be made and you will be notified as to whether or not your organization can apply for capital funding 2020. Organizations will receive more information after the discussion on how to proceed. However, those invited to apply are not guaranteed funding. To set up an appointment with our staff or if you have further questions, please contact us: (949) 509-2555 or INOFGRANTS@innout.com
Capital Purchase: Equipment, furnishing, and other major material purchases.
Capital Campaign: Construction of new facilities, renovations, upgrades to existing buildings, and other special projects. Capital grants range from $5,000-$50,000 and are awarded on a very limited basis each year to organizations that meet all other funding criteria, whose mission aligns closely with the Foundation, and with which there has been a long-term funding relationship (minimum of 2 years). We encourage organizations to continue to submit a separate proposal for programmatic or general operating support funding as they normally would. For further details, please download the 2019 Capital Grant Guidelines.

Guidelines

The In-N-Out Burger Foundation will consider support for organizations who meet the following criteria

Eligible applicants must be registered as 501 (c)(3) nonprofit organizations and have been operating and providing services for a minimum of two years before funding will be considered.
The organization provides residential services, emergency shelter, foster care services, and/or targeted prevention and early intervention for children who have experienced child abuse and neglect.
Applicants should be located in or have programs operating within a county where there is an In-N-Out Burger restaurant.
1. Arizona: Maricopa, Mohave, Pima, Pinal, Yavapai, Yuma
2. California: Alameda, Butte, Contra Costa, El Dorado, Fresno, Humboldt, Imperial, Kern, Kings, Los Angeles, Marin, Mendocino, Merced, Monterey, Napa, Orange, Placer, Riverside, Sacramento, San Bernardino, San Diego, San Francisco, San Joaquin, San Luis Obispo, San Mateo, Santa Barbara, Santa Clara, Shasta, Solano, Sonoma, Sutter, Stanislaus, Tulare, Ventura, Yolo
3. Colorado: Arapahoe, Denver, Douglas, El Paso
4. Nevada: Clark, Douglas, Washoe
5. Oregon: Jackson, Josephine, Marion
6. Texas: Bell, Bexar, Collin, Comal, Dallas, Denton, Fort Bend, Harris, Hays, McLennan, Tarrant, Travis, Rockwall, Williamson
7. Utah: Davis, Salt Lake, Utah, Washington, Weber
8. Other Counties that the In-N-Out Burger Foundation deems appropriate
While requests are reviewed on a case-by-case basis, applicants should note that the In-N-Out Burger Foundation does not typically fund the entire cost of a program, general operating budget, or capital project. In addition, applicants should request a grant amount that is consistent with a thoughtful and sustainable fundraising approach. It is important to note that we will not fund the following programs:
1. Human trafficking - If your organization specifically addresses the issue of human trafficking, please visit In-N-Out Burger’s other foundation, Slave 2 Nothing, that focuses on this issue: https://www.slave2nothing.org/
2. General at-risk youth programs
3. Mentoring programs that do not directly serve children impacted by the child welfare system
4. Substance abuse - If your organization specifically addresses the issue of substance abuse, please visit In-N-Out Burger’s other foundation, Slave 2 Nothing, that focuses on this issue: https://www.slave2nothing.org/

Evaluation Criteria

Many factors are taken into consideration in choosing the organizations and programs that will receive funding. These include but are not limited to the following:

The proposed program is compatible with the focus of the In-N-Out Burger Foundation, as well as the applicant’s organizational mission.
If the proposal is for a specific project, it must effectively address the identified problem or its causes and produce a significant solution.
The organization has the capacity to sustain the program beyond the funding period.
Objectives are clear, compelling, measurable and achievable within the funding period.
There is a realistic budget to support the program proposed.

We evaluate grant requests through the organization's programs, accomplishments, leadership and finances. Organizations must be well-managed, fiscally sound, have a developed history and maintain a record of program integrity

Grant Application Process

Grants are reviewed and awarded on an annual basis using the following schedule (*subject to change).

Application Open: April 1
Application Deadline: June 1, 5:00 PM, PST
Grant Decisions Mailed: Early December
Mid-Year Status Reports Due: June 1

Unfortunately, the Foundation is able to fund only a limited number of the total requests we receive. If a particular request meets funding criteria but does not receive support, one should not interpret this as an indication of the Foundation's lack of appreciation for the merit and worthiness of either the request or the organization seeking support. We welcome those organizations to reapply. While there is no guarantee of ongoing support, there are no limitations on how many times an organization can apply. Each request is reviewed on its individual merit, and decisions are not based on prior year submittals. Therefore, an agency must reapply each year.

When the Foundation awards a grant, the grantee will be asked to provide a brief final report on the use of the grant funds and the accomplishments of the funded project. This status report is required for prior year grantees and will be a part of the online application process. It must be submitted in order for the organization to be considered for funding in future years.

Apply Now

Thank you for your interest in applying for a grant from the In-N-Out Burger Foundation. To begin an application for the 2020 grant cycle, please use the following link:

Click here to Apply

FAQs

When is your grant submission Deadline?
All grant requests are due June 1st of each calendar year.
Our agency is not large enough to have audited financials. Will you still consider our request?
Yes. If you are not required to perform an audit under the Attorney General guidelines, then you should submit your Tax Form 990 for the previous year; a current Profit & Loss Statement; and a Balance Sheet.
Our agency is in the middle of our audit, and will not have last year’s financial information in time. What do we do?
We recognize that each agency operates differently, and that your accounting “year-end” may be later than others. If this is the case, then we would ask that you include your Tax Form 990 for the previous year; a current Profit & Loss Statement; and a Balance Sheet. When your audit or tax form has been completed, you are required to forward a copy to us to complete your grant application.
How much funding can we ask for?
While all requests are considered, our grants are typically between $2,000–$20,000. Please be mindful of this when making your request.
When and how will we hear about your decisions?
Every applicant will be notified of our decision via U.S. Mail in early December.
We received a grant from the In-N-Out Burger Foundation last year as a first time recipient. Are we still eligible to apply for funding this year?
Yes! While there is no guarantee of ongoing support, agencies are welcome to reapply each year.
We applied for funding last year and were not approved. Can we apply again?
Yes! If your program fits within the In-N-Out Burger Foundation guidelines, you are welcome to reapply for funding each year.
Our agency is not a 501(c)(3) organization. Are we eligible for funding?
No. We are only able to consider agencies that fit within our guidelines, and are registered 501(c)(3) organizations.
My agency was awarded a grant this year, and would like to recognize the In-N-Out Burger Foundation at our annual fundraising event. Can you have someone attend?
While we are always honored by the requests to acknowledge the In-N-Out Burger Foundation, we must politely decline. Part of our company’s mission statement is to "assist all communities in our marketplace", and we are pleased to support your efforts because it is the right thing to do. Agencies are welcome to acknowledge our support at your event or in print, but this is not necessary. If you would like to use our logo in promotional materials, we ask that you contact us and allow us the opportunity to review your materials in advance.
Where does the In-N-Out Burger Foundation get its funding?
The In-N-Out Burger Foundation is supported primarily through donor contributions, and internal fundraising activities sponsored by In-N-Out Burger.
Our organization has multiple needs that we can include in our proposal. Can you help us choose one of them to apply for?
As long as the need is aligned with the In-N-Out Burger Foundation’s guidelines and mission to serve children who have experienced abuse and neglect, we will be happy to consider any request. Please consider what program aligns best with the Foundation’s mission and what your greatest need is as an organization.

PRIVACY POLICY

LAST UPDATED: December 2019

In-N-Out values your privacy. This Privacy Policy describes the privacy practices of In-N-Out Burgers (“In-N-Out”), and how we collect information from you when you visit and use In-N-Out’s websites, mobile or tablet applications, or other on-line services or platforms (“Services”). This Privacy Policy only applies to those Services operated by or for In-N-Out, including in-n-out.com, shop.in-n-out.com, ino4kids.org, and slave2nothing.org.

In-N-Out does not generally require your personal information to visit and use the Services. However, if you choose to participate in certain activities associated with the Services, such as providing general comments or making purchases from our on-line Company Store, you may be required to provide your personal information. When you provide personal information through the Services, you are agreeing to our collection and use of such information as described in this Privacy Policy, subject to additional terms stated herein.

Overview of Use of Services and Information Collected

For each visitor to or user of In-N-Out’s Services, In-N-Out’s Web server automatically recognizes and stores computer-readable information, such as the visitor’s IP address and domain name combination. This is typically anonymous information automatically provided by your computer. In-N-Out uses this information to follow visitor traffic patterns through the Services to improve user experience. If your Internet browser employs blocking or “Do Not Track” technology that limits recognition or the collection of such computer-readable information, In-N-Out will not alter or bypass such technology. In-N-Out does not provide access to third parties to track your personal information through your use of the Services.

When you visit or use the Services, In-N-Out may use "cookies" to store certain information on your computer that allows us to customize your visit to In-N-Out’s Services or to simply facilitate signing in to the Services. Most browsers automatically accept cookies, but your browser settings can be adjusted to erase or block cookies or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions.

In order to provide some of our services to you, including on-line purchases or comment entries, In-N-Out may ask for some of your personal information, including your email address, name, mailing address, telephone number, or persistent identifier (such as a customer number held in a cookie). You should provide such personal information accurately, so we can communicate with you, perform services for you, or process your requests relating to any of your information that we have.

If you need to inform us about any changes to your personal information, or any changes you wish to make to In-N-Out’s retention of your information, you can contact us through the “Contact Us” page at in-n-out.com or by using the contact information below.

Information Collected by In-N-Out

In addition to the information described above that In-N-Out may collect through your use of the Services (e.g., IP addresses, cookies), In-N-Out may have collected the following types of information that could constitute “personal information” over the past twelve (12) months from the last update of this Privacy Policy.

Identifiers: names, signatures, aliases, postal addresses, telephone numbers, unique personal identifiers, online identifiers, Internet Protocol addresses, e-mail addresses, Social Security numbers, driver’s license numbers, passport numbers, employment history, credit card numbers, bank account numbers, debit card numbers, medical information, health insurance information, or other similar identifiers
Information protected against security breaches: names, Social Security numbers, driver’s license numbers, passport numbers, credit card numbers, bank account numbers, debit card numbers
Protected legal characteristics: race, gender
Commercial information: product shipment addresses, purchase histories
Internet activity: information on customers’ interactions with the Services, interaction with social media sites maintained by In-N-Out
Audio information
Employment information: employment history within or outside In-N-Out
Educational information from education history
Geolocation data
Inferences about personal preferences: use of or visits to the Services; product purchases and reviews

Please note that different jurisdictions may have varying definitions for personal information. You should check with local resources to determine how personal information is defined where you reside.

Sources of Information Collected by In-N-Out

In-N-Out may collect personal information through these sources:

Customers providing information directly to In-N-Out, such as through In-N-Out’s “Contact Us” page, calls or e-mail made to our Customer Service department, or calls or e-mail to other In-N-Out departments
Customers using the Services
Employment applications
Points of purchase for In-N-Out’s products and services
Social media sites maintained by In-N-Out
On-line purchases or donations
Vendor data used to provided services to In-N-Out
Information provided at In-N-Out events or locations
Information provided to obtain In-N-Out food services
Geographic data and preferences from use of mobile applications

Use of Information

When In-N-Out receives your personal information, we may use your information or disclose your personal information to third parties in the following instances:

you request or authorize it
to satisfy a reason or request for which you provided the information
to complete a transaction, donation, purchase, or payment
to prevent fraud
to respond to communications from you
to process employment applications or employment history inquiries
to help you locate In-N-Out Burger restaurant locations
to provide, personalize, develop, and support the Services and other services provided by In-N-Out
to perform research on consumer preferences and habits
to comply with laws, regulations, governmental and quasi-governmental requests, court orders or subpoenas, and legal investigations
to enforce our Terms of Use or other agreements
to protect the rights, property, safety, and security of In-N-Out, you, and others
to allow our agents, outside vendors, or service providers to perform functions on our behalf, such as order processing, merchandise shipments, and application processing
for other purposes consistent with this Privacy Policy

We may also gather aggregated data about you and disclose such aggregated data, without any personally identifiable information, to third parties for research purposes.

Purposes for Transactions of Personal Information

In-N-Out does not sell your personal information to third parties for monetary consideration. In-N-Out may have provided personal information in the last twelve (12) months from the last date of this Privacy Policy to third parties for other consideration, such as research relating to customer geographic data, customer social media use, and customer mobile application use. Such personal information includes:

Identifiers: personal identifiers, online identifiers, Internet Protocol addresses
Internet activity: information on customers’ interactions with the Services and social media sites maintained by In-N-Out
Geolocation data

In-N-Out may have used or disclosed personal information to trusted third parties for business purposes over the past twelve (12) months from the last date of this Privacy Policy. These business purposes include:

Security: protecting against fraud and malicious activity
Related personal information: credit card numbers, debit card numbers, bank account information, names
Short-term use: contextual ad customization that does not involve or contribute to profiling
Related personal information: IP addresses, geolocation data, social media identifiers
Performing services: customer service; processing transactions; marketing
Related personal information: name, e-mail addresses, phone numbers, addresses, credit card numbers, debit card numbers, bank account information, geolocation data, purchase histories
Internal research to develop or demonstrate technology
Related personal information: geolocation data, social media identifiers, IP addresses, product purchases and reviews, unique personal identifiers
Testing or improving the Services or other products and services provided by In-N-Out
Related personal information: geolocation data, social media identifiers, IP addresses, e-mail addresses, voicemail, product purchases and reviews, unique personal identifiers, online identifiers
Processing job applications and providing employment opportunities
Related personal information: names, signatures, aliases, postal addresses, telephone numbers, e-mail addresses, Social Security numbers, driver’s license numbers, passport numbers, employment history, race, gender, education history

In-N-Out only shares this personal information to the extent necessary to fulfill these business purposes. We require such third parties to maintain security measures to ensure privacy and security for personal information.

Third Party Sites

In-N-Out’s Services and communications through the Services may contain links and pointers to other third party websites, including, without limitation, advertising and social media platforms. This Privacy Policy does not apply to these third party websites, and we are not responsible for the privacy practices, policies, or content of any such third party websites, even if you link to them through the Services or communications related to the Services. We have no control over how such third party websites collect or use personal information, and we have no responsibility for any personal information you provide or content you post on such third party websites. We encourage you to read and understand the privacy policies of any third party websites that you visit.

Credit Card Purchases

In-N-Out may ask you to provide a credit card number in order to purchase a product. Credit card transactions are processed by a third party professional payment authorization service selected by In-N-Out to provide added security and reliability. Only the purchase price and the credit card information provided by you are supplied to this third party service. Information collected during credit card transactions is maintained in the service’s database for accounting and billing purposes and is not released to other third parties. In-N-Out does not maintain a copy of your credit card information on its servers and will not use your credit card information for any purpose other than processing your order.

Privacy Rights for California Residents

If you are a California resident, you have certain privacy rights under the California Consumer Privacy Act (“CCPA”) regarding your personal information. These include:

the right to request In-N-Out to disclose what personal information is collected and how it is used;
the right to request In-N-Out to disclose how it sells your personal information;
the right of non-discrimination if you make a request about your personal information; and
the right to opt out of having your personal information sold

You can submit requests about your information to the following:

Customer Service
In-N-Out Burgers
4199 Campus Drive, 9th floor
Irvine, CA 92612
E-mail: privacy@innout.com

CCPA phone line: 855-427-7970

You may only make two requests over a 12-month period. In-N-Out will respond to your request within 45 days of receiving your request and will provide information from the 12-month period prior to your request.

There are some exceptions to these requests. For example, In-N-Out can keep your personal information for certain business purposes, such as processing payments for merchandise you order or undertaking internal research for our technological developments.

Additionally, the CCPA provides for certain exemptions, such that requests under the CCPA cannot prevent In-N-Out’s ability to:

comply with federal, state, or local laws;
comply with certain requests by legal authorities;
cooperate with enforcement agencies;
exercise or defend legal claims;
collect, use, retain, sell, or disclose consumer information that is deidentified or aggregate consumer information;
collect or sell personal information if all aspects of such transactions occur wholly outside California; or
preserve evidentiary privileges

In some instances, In-N-Out may refuse to respond to such a request based on an exemption, a legal requirement, or other business or legal policy. In-N-Out will inform you as to the basis for refusing any such request.

In-N-Out’s home website page www.in-n-out.com also provides a “Do Not Sell My Personal Information” button that links you to an on-line form for submitting a request to not have your personal information sold.

Security

In-N-Out takes great care in maintaining the security of your personal information and in preventing its unauthorized access by employing appropriate technology and internal procedures. When we transmit sensitive personal information through our Services, we protect it through the use of encryption, such as Secure Socket Layer (SSL) protocol. However, In-N-Out does not guarantee that unauthorized access is completely preventable in every circumstance, as no method of electronically storing or transmitting data is completely secure. It is highly recommended that you monitor your credit card activity and use of your personal information on a regular basis.

Notice Regarding Minors

In-N-Out strongly believes in protecting and maintaining the privacy rights of children. In-N-Out’s Services are not intended to be used by or targeted to children under age 13. We do not intend to collect personal information through our Services from children under age 13. If we receive actual knowledge that we have collected any individually identifiable information about a child under age 13, we will delete that information and not use or disclose the child’s information except as may be required by law. If you are a parent or legal guardian and believe your child under age 13 has provided us with personally identifiable information, you can write us at the address provided at the end of this Privacy Policy or through the “Contact Us” page at in-n-out.com. Please use “COPPA Information Request” in the subject line of your communication.

In-N-Out does not intend to collect personally identifiable information from children under age 18 (or under the age of majority in their jurisdiction of residence) without permission from a parent or guardian. In-N-Out strongly encourages all parents to supervise their children's on-line activities and regularly monitor their children's use of the Internet, including use of In-N-Out’s Services. Parents should consider using parental control tools and other services to assist them in supervising their children's on-line use or on-line disclosure of their name, address or other personal information without parental consent.

Request to Remove Posts by Minors

If you are under age 18 and you posted content on one of In-N-Out’s Services that you no longer want anyone to see, you can send a request to In-N-Out to remove that content. To send a request, contact In-N-Out’s Customer Service department using the information and instructions on the “Contact Us” page at in-n-out.com or write us at the address provided at the end of this Privacy Policy. We will review your request and determine whether your request is appropriate for proper removal of content. You should be aware that even if In-N-Out attempts to remove content per your request, this does not ensure complete or comprehensive removal of the content posted on In-N-Out’s Services.

This provision only applies to In-N-Out’s Services and does not apply to any websites operated by third parties that may have content related to In-N-Out and its Services, such as social media sites. Also, this provision only applies to content that you post yourself and does not apply to content posted by third parties, even if it refers to you.

Use and Disclosure of Anonymous Aggregated Information

In-N-Out may collect, aggregate, and maintain anonymous information about our Services’ users, such as interests, purchasing habits, and the like. In-N-Out may use this information for tailoring content and advertising to deliver a better experience for our users. In-N-Out may also share such aggregate information about the Services’ users with business partners and other third parties for the purposes described above.

Consent

Your continued use of the Services constitutes your agreement to this Privacy Policy and any updates. By accepting the terms of this Privacy Policy, you are consenting to the collection and processing of all personal information provided by you through your use of the Services and sharing of such information in accordance with the terms of this Privacy Policy.

Changes to Privacy Policy

In-N-Out may revise this Privacy Policy on occasion and will always post the most current version with the Services. For any material change to this Privacy Policy, particularly any change relating to the collection and use of your personal information, we will notify you (for example, by posting a notice with the Services or sending an e-mail to an e-mail address that you had agreed to provide). Your continued use of the Services and/or provision of your personal information constitute your acceptance of our updated Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about our use and protection of your personal information.

Revocations of Policy and Questions

You may revoke acceptance of the terms of this Privacy Policy, request that your e-mail address or other personal information is not shared, or send any other inquiries about our practices relating to personal information and Privacy Policy by writing us at:

Customer Service
In-N-Out Burgers
4199 Campus Drive, 9th floor
Irvine, CA 92612
E-mail: privacy@innout.com

For California residents
CCPA phone line: 855-427-7970

Return Policy

Returning or Exchanging Items

We hope you love what you bought. But in case you don't, we're happy to issue you a quick refund. Your satisfaction is our goal so our return process is fast and easy!

The In-N-Out Burger Foundation Return Policy

The following is our return policy for both store and online purchases:

A guest may receive a full refund on merchandise returned within 90 days with the original receipt. After 90 days, we can offer the guest a merchandise credit for the price of the product on the receipt.
Without the original receipt, we can offer the guest merchandise or store credit equal to the lowest sale price of the product within the past 90 days.
Refunds on purchases originally paid by check will be refunded by check from our Home Office within 10 to 14 days.
No returns may be made on downloadable content or on any opened recorded music, software, recorded products (incl. CD, DVD, or MP3).
Defective products may be exchanged for the same product within 30 days of purchase.
Clearance items are non-returnable.

Online Returns

We are happy to refund the cost of the product. You can return online orders by mailing in the unwanted item(s).

Return by Mail

We are unable to refund the original shipping or return postage charges unless the return is due to our error. We accept returns within 90 days of the shipment date.

How to Return Item(s) by Mail

Returned merchandise must be in the original condition and include all packaged accessories. Complete the form at the bottom of your original packing list:
- Give us a phone number so we can contact you regarding any issues with your return.
- Any special instructions for processing your return should be placed in the comments area of the form.
- Fill in the Acceptable return code(s) (Rtn code) space for the items you are returning
- Indicate the quantity you are returning in the quantity return (Qty Rtn) space.
Re-package the product including the Merchandise Return Form. If you don’t have the Merchandise Return Form, please include a note with your name and billing information listing the items being returned and the reason for the return.
Pack your items securely and choose a return shipping method that allows for package tracking, such as UPS or insured Parcel Post.
We will notify you once we have issued your refund. Your refund will be credited to the original credit card used for the purchase. Acceptable return codes include:
- 31 - Quality not as expected
- 32 - Damaged in shipment
- 33 - Manufacturer defect
- 34 - Did not fit/Wrong size
- 35 - Received a duplicate item
- 36 - Received an incorrect item
- 37 - Other, Please explain

If you need further assistance with a return, have any problems, questions, or suggestions, please contact us using our online form

Our returns address is:

In-N-Out Burgers
Attn: Returns
4199 Campus Drive, 9th floor
Irvine, CA 92612